AI agents run the bays, the parts line, and the customer loop — 24/7, every shop.
BayHaul is a staffed agent floor for independent, multi-bay auto care operations. Intake, voice and SMS, parts logistics, follow-up — the shifts smaller shops can’t afford to keep staffed, kept staffed for them.
- Bays per shop
- 2 – 50
- Coverage
- 24 / 7
- Languages
- 3
2021 F-150 · 60k · oil + brake fluid
2019 Civic · water pump · ETA 14:20
2023 Silverado · recall 23V-441 · booked 09:40
2017 Outback · diag + alignment · ready 11:55
- 09:38[INTAKE]booked Marina · 23 Silverado · recall 23V-441 → B3
- 09:36[PARTS]ordered water pump · NAPA Oceanside · ETA 14:20
- 09:34[OUTREACH]sent SMS to 14 customers · 11 confirmed · 3 callback
- 09:31[FOLLOW-UP]5-star review posted → 2018 4Runner · linked to RO #4421
- 09:28[INTAKE]after-hours call routed · quoted $612 · callback 08:00
Live view, anonymized · Mirrors what your service manager sees on the shop iPad.
/ Agents on shift
Four agents. Four shifts. One continuous loop.
Each agent owns a stage of the loop and is accountable for that stage’s outcome — not a handoff to a person who wasn’t hired to do that work.
Intake & outreach
Shift
Mon · 06:00 → Sun · 24:00
Watches telematics and OEM/recall feeds, drafts the message, and books the slot into your existing shop management system.
- Pulls live odometer + DTCs from connected vehicles
- Matches the right recall to the right VIN, suppresses completed work
- SMS and voice outreach in your shop’s tone, NOT a vendor script
- Books into the bay you’re already using — Mitchell, ShopWare, Tekion, Protractor
> RECALL 23V-441 · airbag inflator > CUSTOMER Marina K · 2019 Silverado > LAST VISIT 11mo · average interval 9.8mo > slot booked · B3 Wed 09:40
Parts logistics
Shift
On every confirmed RO
Once a job is on the schedule, the parts agent quotes across your preferred suppliers, places the order, and watches delivery against the appointment window.
- Quotes your top 3 suppliers in parallel, picks fastest landed cost
- Holds the order against the bay’s appointment window — not before, not after
- Pushes ETA updates to the advisor, the tech, and the customer
- Escalates backorders to a human before the window collapses
> RO #4421 · water pump + coolant > qty 1 NAPA Oceanside · $148.40 · eta 14:20 > qty 1 O’Reilly Escondido · $151.10 · eta 16:45 (rejected) > status on window · tracking #NPS-7720
Front desk
Shift
Voice + chat · after-hours
Answers inbound calls, quotes work, and books — including the 2 a.m. ones the BDC your shop can’t afford keeps missing.
- Holds the shop’s voice — answers in the first ring, not voicemail
- Quotes off your published price list and your techs’ current capacity
- Books straight into the dispatcher, hands off to a human when asked
- Handles Spanish, Vietnamese, English without you staffing a second shift
> inbound · 02:14 · “my check engine just came on” > matched 2022 RAV4 · DTC P0420 → cat. efficiency > quoted $612 · booked Thu 10:30 with Devon > callback flagged · morning shift first task
Follow-up & next interval
Shift
72h post-pickup
Runs the survey touches, requests reviews, and pre-registers the next service interval on the vehicle’s record so the next outreach starts with context.
- Two-touch NPS survey, escalates detractors to the owner before they post
- Routes the happy path to Google — verified, no fake-review tricks
- Pre-registers the next interval against actual driven miles, not calendar defaults
- Hands back a clean signal to Intake for the next cycle
> RO #4387 closed · pickup 14 Aug 14:22 > touch 1 SMS 15 Aug · NPS 9 → review push > touch 2 SMS 17 Aug · interval 9.8mo → registered > next outreach opens 12 May 2027
/ Customer loop
From a DTC at 2 a.m. to the next interval, pre-registered.
The same loop, every vehicle, every time. Nothing falls between two shifts because there are no two shifts.
- T = 00:0001 / 06
Ingest
Telematics, OEM/recall feeds, your shop’s price book, the dispatcher’s live capacity.
- T = 07:3002 / 06
Reach out
SMS in the morning, voice after-hours, both in your shop’s tone — never a vendor script.
- T = 10:1503 / 06
Book
The right bay at the right time, written straight into your existing shop management system.
- T = 12:4004 / 06
Source parts
Quoted across your preferred suppliers, ordered against the appointment window, not before.
- T = 14:5505 / 06
Service
Tech gets the ETA, advisor gets the update, customer gets the time it’ll be done.
- T = 17:1006 / 06
Follow-up
Survey, review, and the next interval pre-registered on the vehicle, not on a spreadsheet.
The dealers bypass this loop because they’re running on a different cost structure. Independent multi-bay operators pay full labor rates, staff thin, and compete on the same customers — BayHaul fills the operational gap those shops can’t keep up with.
/ Built for
The shops the dealer-DMS incumbents leave behind.
BizzyCar, Impel, Numa, Revmo, Tekion solve the dealer rooftop. The 2-to-50-bay independent and the regional retail-affiliated service center aren’t that problem — and they’re the segment doing the actual work.
Sized for retail-affiliated service centers and regional independents — not single-rooftop dealer groups.
Replaces the front-desk and parts-counter capacity smaller shops can’t afford to staff, day and night.
Voice and SMS answered at two in the morning, not routed to a voicemail nobody listens to.
/ Integrations
Writes straight into the tools your team already runs.
No parallel dashboard to learn. No new login for your advisors. BayHaul lands in the same screen they were already looking at.
ShopWare, Mitchell, Protractor, Tekion, Dealertrack
Writes straight into the dispatcher your advisors already work in. No parallel system to babysit.
NAPA, O’Reilly, AutoZone, Worldpac, OE dealers
Quotes your top three in parallel. Lands on the cheapest window, not the cheapest box.
Geotab, Samsara, Verizon Connect, OEM connected
Reads live odometer, DTCs, and last service. Knows what to suppress — and what to actually push.
NHTSA VIN-scoped, OEM direct feeds
Matched to your bay capacity, not blasted out the same week as every other shop in town.
SMS · voice · email · Google reviews
Stays inside your tone. Handles the after-hours call without a contractor with a script.
Spanish · Vietnamese · English
Speaks your customer’s language, not the language of the demo video.
/ Get on shift
Put your bays on a 24-hour floor.
Two-week install, fixed scope, priced per bay. We’ll send you a current rate sheet and a 20-minute walkthrough your service manager can sit in on.